WHAT DOES THE PRICE OF THE HOLIDAY INCLUDE?
The holiday price includes your mobile home accommodation and a Fun Pass for every member of your party for the duration of your stay (allowing you use of the pools, entry to our children's clubs, access to our sports pitches and a full programme of entertainment). Full facilities are provided throughout the entire holiday season.
WHAT IS THE FUN PASS?
The Siblu Fun Pass gives you access to the pool complex (indoor and outdoor pools, spa, slides, paddling pools), kids' clubs, and various sports activities and entertainment.When you book directly with Siblu, we provide you with Fun Pass free of charge to each person included in the reservation. For any other bookings, the Fun Pass will have to be paid for. For more information, take a look at our Fun Pass page.
HOW MUCH IS THE BOOKING DEPOSIT?
When you book with Siblu, the deposit makes up 20% of the total price of your booking, after all discounts.
WHEN DO I HAVE TO PAY MY BALANCE/WILL YOU SEND ME A REMINDER TO PAY MY BALANCE?
Your balance has to be paid no more than 6 weeks before you travel. The date your balance must be paid by appears on your confirmation email, and we will not send you a further reminder of this. If we don’t receive your payment by the date your holiday could be cancelled and you could lose your deposit. You can pay for your balance anytime online using your booking number, your name and postcode provided at the time of booking.
The Customer card will be debited directly after payment, for the amount contractually due at this stage of a given transaction, unless an option for payment in several instalments has been offered and accepted by the Customer.
CAN I BRING MY PET?
Pets are allowed in certain mobile homes on six of our holidays parks: Domaine de Soulac, Domaine de Litteau, Domaine de Kerlann, Les Dunes de Contis, Mar Estang and Les Charmettes. To book a pet friendly holiday, call us on 0208 610 0186. We do not accept any pets in our accommodation on other holiday parks. However, pets are permitted for Siblu homeowners. Guide Dogs are welcome on all Siblu campsites in the specially adapted handicapped units, please get in touch for more information.
HOW CAN I CHANGE MY BOOKING?
To make changes to your travel dates, party details or accommodation, or add extras to your reservation (Towel, Linen Packs or Travel Insurance for example), please contact our bookings team on 0208 610 0186.
WHEN WILL I RECEIVE A BOOKING CONFIRMATION?
Whether you book online or on the telephone, Siblu will send you a booking confirmation with all of your reservation details, including your booking reference number which you will need upon arrival at your Siblu, If you have not received a booking confirmation within 24 hours, please get in touch.
CAN SIBLU BOOK FERRIES OR FLIGHTS FOR ME?
Unfortunately ferries and flights cannot be booked directly with Siblu. View our travel page for more information on the best ways to travel to France from Ireland.
DO YOU HAVE ACCOMMODATION SUITABLE FOR PEOPLE WITH A DISABILITY?
We do cater for people with disabilities on our villages. Some of our mobile homes have been made to accommodate those who need special assistance. We recommend that you contact our reservations team on 0208 610 0186 to discuss your individual requirements.
IS MY MOBILE HOME EQUIPPED?
On all of our Siblu holiday parks, our mobile homes are furnished. Each has a living area, kitchen, bedrooms and a bathroom, as well as a fridge, gas stove, sofas, curtains, toilets, shower, beds and storage space. Pillows and duvets are provided free of charge in all types of accommodation. Crockery, cutlery, cooking utensils, dining and garden furniture are provided but you will have to bring your own washing up equipment.Bed linen and Towel Packs can be pre-booked online for all holidays at a siblu village. We also suggest taking an alarm clock with you as we are unable to supply them and we do not provide an early morning wake-up call service. Our mobile homes do not include TVs, DVDs or games consoles. Elegance and Excellence models include more appliances than Esprit models, for full details take a look at our accommodation pages.
ARE THERE LAUNDRY FACILITIES ON THE CAMPSITES?
All Siblu holiday parks have laundrette facilities available for a small charge. Please refer to the individual park descriptions for detailed information on site facilities.
WHAT TIME IS CHECK-IN & CHECK-OUT?
Accommodation will be available from 4pm until 8pm on the day of your arrival. Siblu teams will be on hand to meet you at reception. If you are arriving after the reception has closed, your Welcome Pack will be available from the late arrivals box close to the main reception. Please vacate your accommodation by 10am on the day of your departure, in order for us to prepare for our next guests.
ARE BARBECUES ALLOWED ON YOUR CAMPSITES?
Yes, and the majority of our parks provide barbecue equipment. However this may depend on the which region your chosen holiday park is based in (there may be local restrictions in certain areas for fire safety reasons). We advise that you contact us to check this before you make a reservation for a specific park.
WILL THE SIBLU TEAMS SPEAK ENGLISH?
Yes, our reception and entertainment teams speak both English and French (or English and Dutch in our Dutch parks).
DO YOU OFFER CHILDMINDING FACILITIES?
We do not have childminding facilities on our Siblu parks. Our children's clubsare entertainment facilities, not childcare facilities. When children participate in Pirate, Barracuda and teens clubs, responsibility remains with the parents. Therefore at least one parent or guardian must remain on the park whilst the club session is running (in case of emergency). However, at the Bubbles playroom for younger children we do ask that parents stay with their children at all times.
CAN WE PARK OUR CAR IN FRONT OF OUR MOBILE HOME?
Yes, most of our campsites have been designed so that you can park one car in front of your mobile home.
IS THERE WIFI ACCESS ON YOUR CAMPSITES?
Yes there is a free wifi zone on all our Siblu parks. Outside of this area, you will have to pay for wifi access.
WHERE IS MY MOBILE HOME LOCATED ON THE PARK?/CAN I STAY NEAR FRIENDS?
If you have booked a 'Choose your unit' mobile home, you can choose its location on the campsite and can choose to be next to friends and family. For all other bookings, the location of your mobile home will be communicated to you on your arrival. We will not be able to guarantee you a specific location of your choice before your arrival.
DO ACTIVITIES AND SERVICES RUN THROUGHOUT THE SEASON?
We guarantee that all facilities are open on our campsites during the holiday season between July and the end of August, subject to weather or maintenance restrictions. Earlier or later in the year, certain activities may not take place. Don't hesitate to get in touch for more information about specific parks.
|If you are having problems with your booking or can't find the answer to your question here, please don't hesitate to get in touch on: 0208 610 0186.|